Shipping and returns

 

In Europe, shipping is free for orders over €49. 

For orders below this amount, a contribution may be requested (currently €9.90) as specified before confirming the order. 

 

 

We do our best to ship your order on the following working day after receipt.

Normally in Europe we deliver within 72 hours from dispatch. In some remote areas it may take a few more days.

If you would like to report a delay, please contact our customer service through the "contact us" section of our Site. 

 

 

You can check the tracking of your order in your private area of the Site (if you have not ordered as a Guest).

In any case, you will receive an e-mail with the tracking information for your order as soon as the package is shipped.

For any need you can contact our customer service through the "contact us" section of our Site.

 

 

You will find a notice in your mailbox with instructions on how to plan a new delivery.

You will receive an e-mail to inform you that the courier has attempted a delivery. 

If you do not inform us within ten days of new instructions, the package will be returned to our warehouses and we will refund you.

For any need you can contact our customer service through the "contact us" section of our Site.

 

 

All our customers have 14 days from the delivery date to request a return.

The products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products.

 

 

You have 14 days from receipt of the products to request a return and a further 14 days to send it to us.

You can make a return in different ways:

- By clicking the "Assistance" button on the site or through our "contact us" section or

- By e-mail to perofil@csp-ecommerce.zendesk.com

The Products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products to the following address: 

CSP International Fashion Group S.p.A. - returns office - Via Piubega 5C, 46040 Ceresara (MN) - ITALY

 

 

Refunds are made within and no later than 14 days from the date of shipment of the products by the customer to the same payment method used to pay for the order. 

If this is not possible (e.g. due to a lost card) please contact customer service to arrange a different method of refund. 

The products will be examined to assess any damage or tampering not resulting from transport.

 

 

Returns are free of charge if for some reason you have received a different product from the one you ordered. Contact our customer service through the "contact us" section.

In all other cases you can return the products to us at your own expense, choosing the shipping method you prefer.